Preventing Banking Fraud
Read further to learn how I designed and developed this project based on the business and learners' needs.
Project background: Example of a module-based course on how bank employees can identify, prevent, and report banking fraud.
Course features:
This interactive training provides:
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Hands-on experiential learning
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Interactive Main menu
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Immersive scenarios with decision making
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Tabbed interaction
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Progress indicators
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Drag-and-drop matching activities
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Onscreen coach
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Final quiz to earn course completion
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Variables and triggers to create gated interactions that must be completed before continuing
My roles: Instructional Designer, Writer, and Storyline 360 Developer
Development tools: Storyline 360, Adobe Photoshop
Project details:
This module-based eLearning training program on Preventing Banking Fraud is designed to equip employees with practical knowledge and skills to identify, prevent, and respond to fraud risks.
The course incorporates engaging graphics and multimedia elements to simplify complex concepts, interactive drag-and-drop activities to reinforce learning, and tabbed interactions for easy content navigation.
Scenario-based questions and experiential learning exercises allow learners to practice applying fraud prevention strategies in realistic contexts. The training concludes with a comprehensive knowledge check to measure readiness to apply the skills on the job.
Storyline Programming Features:
Applying Storyline’s features allowed me to maximize interactivity (layers, states), adaptive learning (conditions, variables), learner control (scenes), and feedback (triggers).
These interactions ensure an immersive and effective fraud prevention training experience.
How This Training Adheres to Adult Learning Principles:
The training supports adult learning by being relevant, experience-driven, self-directed, problem-centered, interactive, and motivational; all key drivers of effective adult education.
Relevance and Immediate Application
Adults want to know why they’re learning something. The training ties directly to employees’ day-to-day responsibilities of identifying and preventing fraud, showing how the knowledge immediately applies to protecting customers and the bank. in the real-world.
Self-Directed Learning
The use of tabbed interactions and self-study delivery method allows learners to navigate through sections at their own pace. This flexibility respects adult learners’ need for control over how they engage with material.
Problem-Centered Focus
Rather than just presenting abstract fraud definitions, the course uses drag-and-drop activities, case studies, and knowledge checks that present fraud detection as a realistic problem to be solved.
How This Training Adheres to Mayer's Multimedia Principles:
The course supports Mayer’s principles by combining visuals + narration (modality, dual coding), aligning words and images in time and space (contiguity), cutting clutter (coherence), and engaging learners through scenarios (personalization). Together, these strategies optimize cognitive processing and retention.
By pairing visuals (graphics, icons, tabbed interactions, fraud flow diagrams) with verbal explanations (narration, scenario text, knowledge check feedback), the training activates both the visual–pictorial and auditory–verbal channels. This dual encoding makes the information more memorable and easier to retrieve in real-world fraud detection situations.
Coherence Principle
Extraneous elements are minimized. Only visuals, activities, and stories directly tied to fraud prevention are included. This keeps the focus on core concepts and prevents distraction.
Personalization & Engagement
Scenario-based questions are written in a conversational style, making the learning more personal. This aligns with Mayer’s personalization principle and increases learner motivation.
